Terms of Service

Effective Date: May 25, 2026
Last Updated: May 25, 2026

These Terms of Service ("Terms") constitute a binding agreement between Cloudrocket LLC, a Washington limited liability company ("Cloudrocket," "we," "us," or "our"), and the entity or individual ("Customer," "you," or "your") accessing or using the Email Lockdown service. By activating, accessing, or using Email Lockdown, you agree to these Terms.

1. The Service

Email Lockdown is a cloud-based email domain protection service that helps businesses enforce email authentication policies and protect their domains from spoofing and unauthorized use. We publish full service documentation at cloudrocket.com.

2. Eligibility and Geographic Restriction

Email Lockdown is available to businesses and individuals located in the United States only. By using the service, you represent and warrant that you are located in the United States and have authority to enter into this agreement on behalf of your organization.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at legal@cloudrocket.com if you suspect unauthorized access to your account. We are not liable for losses resulting from unauthorized account access due to your failure to safeguard your credentials.

4. Acceptable Use

You agree to use Email Lockdown only for lawful purposes and in accordance with these Terms. You must not:

• Use the service to violate any applicable law or regulation
• Interfere with or disrupt the integrity or performance of the service or its infrastructure
• Attempt to gain unauthorized access to any part of the service or its related systems
• Use the service to process data on behalf of persons located outside the United States
• Reverse engineer, decompile, or disassemble any component of the service
• Resell or sublicense the service without our prior written consent

5. Subscription and Payment

Email Lockdown subscriptions are available exclusively through Microsoft AppSource. Your agreement with Microsoft governs your subscription, billing, payment, and refund terms. Cloudrocket's service obligations under these Terms apply to all subscribers.

6. Service Availability

We target high availability for the service but do not guarantee uninterrupted access. We will make commercially reasonable efforts to provide advance notice of scheduled maintenance. We are not liable for service interruptions that result from circumstances beyond our reasonable control, including third-party infrastructure failures, acts of God, or governmental actions.

7. Data and Confidentiality

Confidential Information

Each party agrees to keep the other party's confidential information strictly confidential and not to disclose it to third parties without prior written consent, except as required by law. For purposes of these Terms, "confidential information" means account and contact information you provide in connection with your subscription, email content we process through the service, and any non-public business information either party discloses to the other. Each party will process the other's confidential information only as necessary to fulfill its obligations under these Terms.

Site Visitor Data

When you visit the Email Lockdown website, we automatically collect standard analytics data such as IP address, browser type, operating system, referring URLs, and pages visited. We do not collect or store personal information from visitors who use our publicly available domain lookup features without creating an account. Our Privacy Policy describes our complete data practices.

8. Intellectual Property

Cloudrocket IP

All rights, title, and interest in Email Lockdown — including software, algorithms, interfaces, and documentation — remain with Cloudrocket. These Terms do not grant you any rights to our intellectual property except the limited right to use the service as described herein.

Your Data

You retain all rights to your data. By using the service, you grant Cloudrocket a limited license to process your data solely to provide and improve the service. We do not claim ownership of your email content or domain data.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, CLOUDROCKET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT ALL EMAIL THREATS WILL BE PREVENTED.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CLOUDROCKET'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL CLOUDROCKET BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify and hold harmless Cloudrocket and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorney's fees) arising out of your use of the service, your violation of these Terms, or your violation of any third-party rights.

12. Term and Termination

These Terms remain in effect for the duration of your subscription. Either party may terminate for material breach if the breaching party does not cure it within 30 days of written notice. Upon termination, we will terminate your service access and retain and delete your data in accordance with our Privacy Policy.

13. Governing Law and Dispute Resolution

Washington State law governs these Terms, without regard to its conflict of law principles. Both parties agree to resolve any dispute arising under these Terms exclusively in state or federal courts in King County, Washington, and consent to exclusive jurisdiction in those courts.

14. Changes to These Terms

We may update these Terms periodically. We will notify you of material changes by email or by posting a notice in the service at least 30 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the revised Terms.

15. General

• Entire Agreement — These Terms, together with our Privacy Policy and any applicable order form, constitute the entire agreement between the parties regarding the service.
• Severability — If a court finds any provision of these Terms unenforceable, the remaining provisions continue in full force.
• Waiver — Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
• Assignment — You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. How To Contact Us